Getting Started with Baldrige

Message from City Manager Michael Levinson:

On behalf of the entire City staff, City Commission and volunteers, thank you for taking time to learn about our City’s Quality Journey toward national excellence. I am sure the information we have will be valuable as your organization embarks on its own path toward becoming a national role model for performance excellence.

I am proud that Coral Springs is the first local government in the nation to earn the prestigious Malcolm Bladrige National Quality Award. Along with that comes a desire to encourage other cities to become a government that focuses on customer needs, outstanding results and top performance management practices.

We hope this site that we have created will be useful to you and your organization. Know that we’re here to help you on this wonderful journey, that isn’t about the award, but about continuous process improvements. Good luck to all of you!


 

Our Quality Journey

Category Discussion and Presentations

Background Information

 

   
 

WWW coralsprings.org