The City of Coral Springs received the Malcolm Baldrige National Quality Award in Washington D.C. on April 23, 2008, the first state or local government in the country to be awarded this presidential honor.
President George W. Bush personally congratulated City Manager Michael S. Levinson, Mayor Scott J. Brook, and Vice Mayor Vincent M. Boccard at the White House for meeting the extraordinary standards required by this prestigious award for performance excellence.
After the Presidential recognition, City staff, the City Commission and local representatives attended the awards ceremony at the Hilton Washington honoring all five 2007 Baldrige recipients. Secretary of Commerce Carlos M. Gutierrez presented the Baldrige Award to the City of Coral Springs.
“Quality, innovation and competitiveness are essential to America’s global leadership. Each of the five recipients we honor here today has developed an innovative approach to performance excellence that benefits their organization, their community and our nation,” said Gutierrez.
The City’s long history of commitment to quality and customer satisfaction goes back fifteen years, when the City first adopted the Baldrige criteria as a guide to providing best-in-class services to our residents and businesses at the lowest possible price.
“I’m often asked ‘Why Baldrige?’” Levinson said, as he delivered the acceptance speech. “The answer is simple: exceptional customer satisfaction ratings and performance results, and our ability to sustain these results in the best of times and the worst of times.”
“Our culture dictates that we never rest on our laurels. We strive to meet our customers needs and expectations in the most responsive and fiscally responsible manner possible,” Levinson added.
The local business community made the Baldrige application feasible by underwriting the cost of the evaluation process. Therefore, no tax dollars were used toward applying for the Malcolm Baldrige Award.
For more information or to view the Malcolm Baldrige Award Ceremony, visit coralsprings.org/baldrige.
About the City of Coral Springs
Coral Springs, FL, is a 2007 nonprofit recipient of the Malcolm Baldrige National Quality Award, the highest presidential honor given to U.S. businesses and organizations. The City is a municipal corporation — a city government following a corporate management model. Located about 20 miles northwest of Ft. Lauderdale and 10 miles southwest of Boca Raton, the City’s population of over 131,000 makes it the 4th largest city in Broward County and the 13th largest in the State of Florida. Coral Springs was named one of Money Magazine’s 2006 best places to live and strives to be the nation’s premier community in which to live, work, and raise a family.