The City of Coral Springs is one step closer to winning the Malcolm Baldrige Award, the highest level of recognition for corporate excellence in the nation. This is the second consecutive year that the Baldrige National Quality Program has honored the City with a site visit, which in itself indicates an organization is a high performing one. In October, Coral Springs will be one of only four applicants nationally to receive a site visit in this new non-profit category; overall, there will be 14 site visits in the Baldrige categories of manufacturing, small business, service, education, health care and non-profit. During the visit, Baldrige examiners will analyze the City’s business processes and overall performance.
The Baldrige National Quality Program is managed by the National Institute of Standards and Technology, an agency of the U.S. Department of Commerce's Technology Administration. The Baldrige process looks at the best practices of successful corporations and recognizes the top performers as role models. The criteria set standards for leadership, strategic planning, customer and market focus, measurement and analysis, workforce focus, process management and results.
Last year was the first time non-profit organizations and governments were allowed to submit applications, and Coral Springs was one of 10 eligible applicants and the only local government in the nation to receive a site visit. As a pilot project for Baldrige, no awards were given in 2006.
"We made many process improvements after our site visit last year,” City Manager Michael Levinson said. “We use the Baldrige criteria and evaluations to constantly sharpen our skills in customer service, process management and data analysis. It’s not about the award; it’s about testing our processes."
The City’s business community offered generous financial assistance to make the Baldrige site visit a reality by underwriting the entire cost. In July, the Coral Springs Chamber of Commerce presented city officials with a $10,000 check, which included donations from local businesses.
“We’re very thankful to the businesses that contributed to the Baldrige site visit, and we’re proud to say that no tax dollars were used to fund this initiative,” Levinson said.
The City would like to thank the following individuals and businesses that contributed to the Baldrige site visit cost:
• John Walsh, Sr., Walsh Financial Consultants
• Rhon Ernest-Jones, Rhon Ernest-Jones Consulting Engineers Inc.
• Bruce M. Keir, Community Bank of Broward
• Ralph Merritt, Sawgrass West Holding Corp.
• Scott J. Brook, P.A.
• Melissa Lange, TooJay’s Gourmet Deli
• David Tripp, First Data Merchant Services
• Carlos Lopez-Cantera, Pan American at Coral Springs, Inc
• Patrick Maloney, Coral Springs Medical Center
• Ralph Merritt, Ralph Merritt Construction Corp.
• Drew Monaghan, Vesta Strategies, LLC
• Jim Pagano, Advanced Cable Communications
• James Miller, Merrill Lynch
• Randall Wood, Coneca Properties LTD
• Michael Neider, KB Electronics, Inc.
• John S. Arnold, John S. Arnold & Associates, Inc.
• Paul M. & Joan Brite
• George Rahael, Amera Corporation
• Tina Scott
• Nadine Cosgrove
• Susan Gula
• Michelle Fitzpatrick
• Wendy King, King Moving & Storage, Inc.
• Bonnie Metviner