The Coral Springs business community has rewarded its City government with a 97% customer service rating. During the past several years, the City has reached out to the business community through surveys, focus groups, workshops and other mediums to better understand the needs of the business community as they relate to City services and regulations. The City has responded through the implementation of numerous initiatives to effectively address these needs. These initiatives include the Police Bike Patrol in commercial areas; the intra-city bus system; customer service training; street indexing; improved commercial signage regulations; the Building Department's Customer Care Center and the "Doing Business in Coral Springs" manual.
"The City is not content to rest on its laurels", City Manager Mike Levinson said. "We want to take business services to the next level with the help of Enterprise Coral Springs."
In response to this challenge, the City has formalized a new partnership program with Enterprise Coral Springs, the City's private, non-profit agent for economic development. ECS serves as the "holding company" for the Chamber of Commerce, Economic Development Foundation, Council of Executive Officers and the College and University Partnership. The new program, called the Academy for Best Business Practice, will offer counseling and training to local businesses regarding best practices to improve bottom line performance and customer satisfaction.
A survey instrument will initially be utilized to ascertain business needs, including budgeting, borrowing, workforce training, and developing a business plan. It will also determine how to work with businesses to improve performance, be it via the internet, workshops, classroom training, mentoring, etc. ECS will then assemble a team of professional organizations including Workforce One, Small Business Administration, Score, college and university partners, and the Chamber of Commerce to work as the first responders who will engineer and implement a comprehensive action program in response to the needs assessment.
"A sound business community is essential to our mission to be the premier community in which to live, work and raise a family," Vice Mayor Vince Boccard said. "Lending a helping hand to businesses is good business."
The Academy's program should be fully operational by May 2008. For more information, e-mail Paul Cawley, Program Coordinator at firstname.lastname@example.org or call 954-796-9922.