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April 12, 2011: City receives record-high marks in community survey

The City of Coral Springs recently conducted its biennial survey of residents’ satisfaction with the quality of services provided by the City. The results indicate that Coral Springs is setting the standard for the delivery of City services, ranking at or above the U.S. and Florida averages in all 47 areas assessed.

The overall satisfaction rating for services provided by the City increased to 95% in 2011, up from 92% in 2009. In fact, satisfaction levels increased for most major City services:

· Fire services: 99% (up from 98% in 2009)
· Emergency medical services: 99% (up from 98% in 2009)
· City parks and recreation programs: 96% (up from 94% in 2009)
· Police services: 95% (up from 93% in 2009)
· Public works: 93% (equal to 93% in 2009)
· Communication with residents: 93% (up from 86% in 2009)
· Customer service by City employees: 94% (up from 89% in 2009)
· Condition of major City streets: 95% (up from 85% in 2009)

While Code Enforcement services still ranked favorably (81% satisfaction level) asdid City efforts to maintain quality neighborhoods (89% satisfaction level), these will continue to be two areas of focus for the City during the current and upcoming fiscal years.

“We are pleased that the results of our residential survey validate the direction of the City Commission and that the City’s most important initiatives are in alignment with what customers have told us is important to them,” City Manager Erdal Donmez said.

ETC Institute, one of the nation’s leading community-based market research firms, conducted the residential satisfaction study during February 2011. The sample size was 1,217 households, representing a +/- 3% margin of error at a 95% confidence level. The City conducts a residential survey every other year so that the results may be incorporated into its biannual Strategic Planning cycle. The City will conduct its next business satisfaction survey during 2012.

To view the complete survey results, please visit
About Coral Springs: Money magazine recently ranked the City of Coral Springs as the best place to live in the State of Florida and 44th on its overall list of the 100 Best Places to Live. Coral Springs is the first and only local government to receive the presidential Malcolm Baldrige National Quality Award and is a two-time Governor’s Sterling Award winner for quality excellence. It was the first City of Excellence named by the Florida League of Cities and has also been identified as one of the 100 Best Communities for Young People by America’s Promise Alliance for Youth.

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