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CSPD Investigates Reports of Compromised Credit Cards

Post Date:09/11/2019 3:23 PM

Coral Springs, FL - Five Coral Springs Water District (CSWD) customers, who pay their water bill online with a credit card, reported that their credit card information was compromised. 

The third-party vendor, who processes payments for CSWD, has been contacted and an investigation has been initiated with the Coral Springs Police Department’s Economic Crimes Division. At this time, it is unknown whether the online payment system was compromised. As a result, CSWD temporarily suspended online credit card payments for water billing in an abundance of caution.

Water services in the City are provided by four water districts. This warning is for Coral Springs Water District customers only. If you are unsure which district you are serviced by, visit coralsprin.gs/WaterDistricts.

CSWD customers who pay their water bill online with a credit or debit card should check their statements for fraudulent activity. Customers of the CSWD who believe credit or banking information may have been compromised, are asked to file an online police report using coralsprin.gs/report. Complete the online form as an Identity Theft, and in the Description section, include CASE# 19-9343. If you need additional assistance, call 954-346-4400.

CSWD customers can make water bill payments with a credit card in person at:

City Hall (1st Floor, One-Stop-Shop)
Monday-Thursday, 7:30 a.m. to 5:00 p.m.
Friday, 7:30 a.m. to 2:30 p.m.

Or mail a check to:
City of Coral Springs
Attn: Water Billing Department
9500 West Sample Road
Coral Springs, FL 33065

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